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Frequently Asked Questions
It is possible to open more than one trading account under the same wallet, for example trading account in different currency. However, only one user account and wallet is permitted per user and we reserve the right to close subsequent wallets / user accounts.
No, using the demo account is completely risk-free as you can’t lose real money.
Yes, please contact the customer support for further information.
Log in to your account and navigate to your profile through the icon in the upper right corner. Under ‘’My profile’’ section click on the button ‘’change password’’. You will be asked to enter the current password and the new password. Click on ‘’save’’.
To change any of the registered personal details in your trading account, please contact us to explain the reason for this change and provide us with the relevant information, e.g., name change due to marriage, or change of residential address. We will then review and action your request in accordance with our regulatory requirements and obligations.
Customers are required to verify their accounts for identification and security purposes in accordance with our customer due diligence process, for example the verification of your name, date of birth or residential address.
Tax Identification Number (TIN) is a personal number used for tax purposes in your tax country (i.e. the country in which you report your taxes). The term used for TIN varies from one country to another, for example: Identification Number, National Insurance Number, Social Security Number, etc.
The Common Reporting Standard (CRS), developed in response to the G20 request and approved by the OECD Council on 15 July 2014, calls on jurisdictions to obtain information from their financial institutions and automatically exchange that information with other jurisdictions on an annual basis.
Before a client can trade with us for the first time on a new account, we need to perform identity and residential address verification. In some jurisdictions your identity can be verified electronically, while in others you will be required to provide certain documents. Moreover, as part of the due diligence process, you may be required to provide proof of your residential verification, source of fund and / or certain information regarding the payment method you wish to use to fund your account.
Our requirements for identity verification may include the following:
As per our legal and regulatory obligations, OEXN is required to verify your identity and residential address, for which a photo ID and residence information and/or documentation may be required.
When you open an account with OEXN, you agree to comply with all applicable laws and regulations against money laundering and terrorism financing, including, but not limited to, the requirement to provide satisfactory evidence of your identity, residential address, source of funds, etc. OEXN will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified and/or all necessary documents have been received and verified. This is to protect both you and us from fraud as well as guard your privacy and is therefore part of our standard due diligence process. OEXN reserves its right to impose additional due diligence requirements where necessary.
All client funds are held in a segregated client bank account in accordance with the Cyprus Securities and Exchange Commission’s (CySEC) client funds rules, to ensure maximum protection of the funds.
Usually yes, however you may be required to provide supporting documentation to confirm that you are one of the named parties on the account.
In order to make a deposit and begin trading with OEXN you should follow these instructions:
Log in to your account, click on ‘’deposit’’ button on your dashboard. Choose your wallet and account which you want to be credited. Enter the amount and choose the payment method for deposit. Click on ‘’deposit’’ button to confirm the transaction.
As a bank transfer is a direct bank to bank transfer of funds, this type of deposit cannot be generated through the OEXN trading platform. In order to obtain details of the relevant bank account to which funds should be sent, please follow these instructions:
Log in to your account, click on ‘’deposit’’ button on your dashboard. Choose your wallet and account which you want to be credited. Enter the amount and select the ‘’wire transfer option’’. The correct details for each selected currency will appear.
No. All funds must originate from a payment method registered in your own name.
No. All deposits must originate from your own sources, and the payment method used must be registered in your name.
In order to make a withdrawal you should follow these instructions:
Log in to your account, click on ‘’withdraw’’ button on your dashboard. Choose your wallet and account. Enter the amount and select the preferred option for withdrawal. In case of bank withdrawal, you will be requested to enter your bank details. Please note that our stated policy, wherever possible, is to only return funds to the same payment method from which they originated. Bear in mind that it is possible that you will need to provide documentation to verify your payment method in order to withdraw (such bank statement).
Should you send funds to OEXN from a credit/debit card, we will always attempt to refund the card in the first instance irrespective of the withdrawal method you chose when requesting the refund. Your chosen method acts as a backup in the event that we are unable to make the refund to the depositing card.
The time frame for processing a withdrawal request is normally within one business day, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third-party remitter.
Our stated policy, wherever possible, is to only return funds to the same payment method from which they originated. Bear in mind that it is possible that you will need to provide documentation to verify your payment method in order to withdraw (such bank statement).
Customers cannot lose more than the funds they have on their account.
Any trading method which is prohibited such as scalping, automated data entry system and hedging, or which falls under the definition of market abuse such as insider trading, as well as any prohibited activity such as an abuse of our system, is not allowed on our trading platform. In such circumstances, we reserve the right to void all of your trades and/ or close your account.
Customers should monitor their balance at all times and make sure that they have sufficient funds in their trading account to maintain their open positions.
There are several risks involved in trading CFDs. These risks may lead to unfavourable financial outcomes for you. Monitoring of all risks associated with your trading is your responsibility.
You should not use our services unless you fully understand the financial products, and the benefits and risks associated with them.
It is only possible to close a position (trade) during the relevant instrument’s trading hours. In addition, occasionally instruments are temporarily unavailable for trading when market events restrict price feeds, for example but not limited to: extreme volatility, illiquidity, underlying market suspensions, etc.
OEXN is a Cyprus based company with its offices located in Larnaca. The company is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC).
One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients.
High Risk Investment Notice: The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.